The Experts That Support Your Business

IT Support Plans London

Sphere IT has three main IT Support Plan offerings: Core, Premium and Premium Plus.

All feature unlimited remote support hours. For a fixed monthly fee you can benefit from our skilled and certified team as your London based managed helpdesk, for the fraction of a cost of employing one IT person in-house.

Offering flexibility is important to us, so unless you specify otherwise, all of our contracts are offered on a rolling 30 day basis as standard, giving you complete peace of mind.

We pride ourselves in responding to issues quickly and taking a very proactive approach – the majority of issues we face are tackled proactively, before they get a chance to effect users.

Core Premium Premium+
Remote Support Unlimited   Unlimited Unlimited
On-site Support £70/hr   Unlimited Unlimited
IT Infrastructure Audit  
Pro-active Monitoring  
Pro-active Maintenance  
Guaranteed On-site Response Next Business Day   Next Business Day Same Business Day
10 Minute Reponse Time  
Included Online Backup   10GB 100GB
Telephone Helpdesk (Mon - Fri) 08:30 – 18:00   08:30 – 18:00 08:30 – 18:00
Telephone Support ( Weekends ) £100/hr   £100/hr Included
E-mail Support 08:30 - 18:00   24/7 24/7
From £200  £225 £250

We also offer a range of bespoke options, for example if you need one-off support, extended hours support, limited number of hours, pre-paid blocks of hours, tailor-made SLAs or are a non-profit organisation, please do contact us if you don’t find everything you need here.

Here’s just some of the ways your business can benefit from an IT Support Contract with Sphere IT:

Free Infrastructure Audit

All of our IT Support Contracts include a free on-site infrastructure audit, carried out by one of our fully qualified technicians. This is carried out before the contract begins, at the onboarding stage.

This is what we document during the audit:

This audit we carry out allows us to gain detailed understanding of your IT infrastructure and your business workflows, forming a good foundation to provide you with an excellent level of proactive IT support.

Ready to join hundreds of happy customers?

Sphere IT
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