Your server is one of the core components of your IT Infrastructure so it is vitally important to guarantee its uptime and performance. Whether it’s a simple file/print server or hosting more complex roles such as SQL databases for a bespoke business application or Exchange for your companies E-mails it can be equally frustrating and disruptive when business grinds to a halt.
“Our server is down” is something we at Sphere IT hear all too often when working with new clients. Ensuring the resilience of our client’s server(s) is one of the many important factors we incorporate into our IT Support Plans to keep your business running efficiently. When Sphere IT are appointed to manage your IT we conduct a comprehensive infrastructure audit whereby we check the servers performance and make necessary tweaks to ensure it is optimally configured.
Using our state of the art tools we can maintain and manage your server’s health remotely from our office which enables us to detect issues before they escalate into more sinister matters which makes outsourcing server support and maintenance more appealing. Furthermore, we implement the steps necessary to allow us to remotely diagnose and resolve your server outages even when it has crashed or not booted into the server operating system using HP ILO and DELL DRAC technologies.
Not every case can be resolved remotely which is why we offer unlimited onsite support on our premium IT Support Package. However thankfully with our proven track record and measures we implement when taking over your server support, the requirement for onsite visits are rare.