Technology has undoubtedly become the single most important and central component of any and all business strategies and infrastructure. Without new and modern technology, it is simply impossible to scale the heights and challenges that the contemporary industry poses in terms of competition and customer expectations.
This is especially true in an environment where the entire process revolves around your client- customer experience and satisfaction comes before any and everything else.
A good IT support system is equally as important as it makes sure that all of your networks are up and running at all times. A simple lag in your businesses technology can have disastrous consequences in regards to production of your products and delivery of your services, thus negatively impacting the customer experience with your brand.
What is the difference between insourcing and outsourcing?
The key difference between insourcing and outsourcing is with insourcing, you employ your own team local to your firm to carry out and manage the responsibility of your key business tasks. On the other hand outsourcing is is the process of appointing a service company (which has no relation to your company) to instead “off load” the same specific key tasks. Insourcing certainly has its advantages, in some industries more than others, however with IT outsourcing, usually the benefits far outweigh the disadvantages.
Why do companies outsource IT services?
Business owners today, especially those having small and medium sized companies, are thinking about outsourcing their IT support London to third party service providers for a multitude of reasons. Such companies might require IT support for their Apple Macs, PCs, hardware and software, phone system and networking equipment to name a few. In addition to this many companies might appoint an outsourcing managed services team to perform due diligence on their network security, devise a disaster recovery plan or even provide training with IT risk assessments, for compliance and such.
What is an outsourced service provider?
Outsourcing is the means to utilise a third party company to look after and manage your prime business tasks which usually would be performed by in-house personnel. Outsourcing is not only limited to IT support services but also other core facets of your business such as financials and accounting, marketing and development, human resources etc. It is with this businesses can use outsourcing services to their advantage with cost cutting in comparison to employing their own team internal to their company.
Advantages with Outsourcing IT services instead of employing an in house IT team
For small companies as well as medium sized businesses the benefits of outsourcing their company IT requirements are much greater than those of much larger corporate enterprises who require someone on-site at their finger tips as and when they need them – However in most circumstances choosing to outsource IT support will improve ROI for most industries, and will result in the most cost effective method in comparison to management of your own IT team.
Main benefits of outsourcing business IT services
CUTTING DOWN ON SUPPORT SERVICES AND LABOR COSTS
A successful business strives to be as efficient as possible- meaning achieving their goals in the given amount of time at the expense of the least possible amount of resources.
Creating and maintaining an in house IT team can be extremely costly when you factor in the employee wages and the training costs. With Outsourcing IT services and support, you can eliminate these costs and still access the skills of expertly trained individuals.
Similarly, you often rid yourself of the need to invest in the network infrastructure needed to create a long term fully equipped IT support department, as well the resources needed for maintenance, management and servicing for both the hardware an software which makes up your companies technology back bone.
ACCESSING THE LATEST BUSINESS RESOURCES
If you do not have the budget to be able to afford the latest, and most innovative technologies for your systems, outsourcing your business needs for support and managed services can be the solution for you. By doing so, you can access the latest and new technology and high quality resources in outsourced IT support without having to invest the high upfront costs of making them managed in-house.
OUTSOURCING ALLOWS MAXIMIZING USAGE OF INTERNAL RESOURCES
This is particularly relevant for small and medium sized businesses who have limited resources to begin with. By outsourcing IT support services, many companies open up this labor and infrastructure to focus on achieving business needs and goals pertaining to growth and success. Your primary staff members, including employees, managers and yourself as the company owner, you get time to focus on your core business and strategy to better control the management of your long term operation.
KEEPING UP WITH COMPLIANCE AND SECURITY
Companies offering third party IT support are aware of the compliance rules pertaining to technology use, making them well equipped to deal with compliance and security issues that your company may be facing. If your currently outsource to an IT support company who lacks the expertise and training with this, it’s worth considering changing your outsourced IT provider. We have created an extensive guide on how to switch IT support providers to help provide information to assist with this process along with the benefits.
ENSURING SECURITY OF COMPANIES DATA
For every business cybercrime is at an all time high these days, and no one is safe from these attacks unless they take all the measures necessary for proper protection. Considering your customers trust you with their private information, it is important that you ensure the security and safety of their data. Outsourcing lets your companies support provider keep your security programs up to date, maintain the firewall, and minimize the risks associated with technology and the online world.
PEACE OF MIND WHEN PROBLEMS DO OCCUR
Even the most perfectly setup and heavily invested IT setups will experience problems at some point, more often than not, these relate to minor issues on end users devices. With that said, occasionally more sinister outages may occur.
It is at this time when the true benefits of outsourcing business IT service needs shine. With a team of professional engineers who have the systems information and the tools necessary, they are their and ready to pounce to troubleshoot and resolve the incident in question. The majority of the time the outsource IT support company will be able to quickly fix the issue remotely, however in the unlikely event that this cannot be possible they will attend your office to resolve the situation.
Your business should never settle for inefficient IT support – If your current IT support company is not delivering IT support to the standard your firm needs, you should know when to switch IT support company sooner rather than later to avoid further disruptions.
